You can change manually the following info associated with your account in the Profile Settings:
- Your full name
- Time zone
You can also find the registration date, the email associated with your account, and your profile ID on this page, but this info cannot be changed manually.
The Profile ID can help both you and us identify your account. If you have any questions about your SEMrush account, you can just let the Customer Success specialist your Profile ID and describe the issue.
To see your Profile ID:
- Enter the My Profile section
- Find 7 numbers next to your email address
You can change the email address associated with your account from your profile. In the account, go to your Profile drop down and select My Profile.
Then go to Profile Settings -> Email.
Fill in the new email address and click on "Save changes". Please note that you will be able to associate your account only with an email that hasn’t been registered on the platform yet.
The system will send a confirmation message to the current and new email addresses. Each message will have a special button to confirm the change. The confirmation email is valid for 3 days.
If you need personal assistance, please send us your request to firstname.lastname@example.org.
As a security precaution we need you to provide us with the following information within your message:
- Email currently on file
- New email
- Last billing date
- Last billing amount
- Credit card type
- Credit card last 4 digits
Don’t forget to mention the new email address and be sure to send us a request from the email address, associated with your Semrush account. Otherwise, we will ask you to provide additional confirmation that you are the account owner, in order to maintain security.
To better protect your personal data and prevent unauthorized access, collection, use, disclosure, or similar risks, you can activate two-factor authentication for entering your SEMrush account.
Requiring more than one factor during the login process makes it far more difficult for a hacker to gain access to your accounts.
To enable the two-factor authentication, enter the 2-Factor Authentication tab in your Profile settings, and enable it using slider. Currently, we only support email verification: an email with a 6-digit code is sent to the email address you provided when registering with semrush.com every time you log in to your SEMrush account. Enter this code to complete the verification process.